Join the Intercare Team as a Receptionist in Randburg

Company: Intercare

Location: Northriding Medical and Dental Centre, Randburg, Johannesburg, South Africa

Position: Receptionist

Closing Date: 17 December 2024

Looking for a fulfilling role in healthcare? Intercare Northriding Medical and Dental Centre is searching for a vibrant and professional Receptionist to join their team. This role is perfect for someone who enjoys helping others and thrives in a customer-focused environment. If you’re passionate about creating exceptional patient experiences, this is the opportunity for you!

What’s the Role About?

As a Receptionist at Intercare, you’ll be the first point of contact for patients. Your role goes beyond answering calls and booking appointments; you’ll be a key player in ensuring patients feel cared for and supported throughout their visit. From assisting with administrative tasks to handling payments, you’ll help maintain the smooth operation of the reception area while upholding Intercare’s mission to make people feel better.

Key Responsibilities

Customer Service

• Answer phone calls in a professional and friendly manner.
• Help patients complete forms accurately and ensure all information is recorded according to company policies.
• Welcome and guide patients through their visit, from booking appointments to payment.
• Maintain confidentiality at all times in compliance with the Protection of Personal Information Act (POPIA).
• Direct patients to the correct professional, service area, or nurse’s station in case of emergencies.

Reception Management

• Keep the reception area neat and tidy to create a welcoming environment.
• Assist patients with basic account inquiries and escalate complex issues when necessary.
• Collect co-payments and outstanding balances following company procedures.
• Manage daily cash-ups and ensure banking processes are completed.

Additional Duties

• Execute all processes related to patient check-ins and departures.
• Refer emergency cases to the appropriate department according to protocol.
• Support team members with general administrative tasks as needed.

What You’ll Need

Intercare is looking for someone who is organized, efficient, and passionate about customer service. Here’s what you’ll need to qualify:

Minimum Requirements

• A Grade 12 certificate is mandatory.
• Previous experience in a customer service or reception role is advantageous.
• Basic computer skills are required.
• Familiarity with the GoodX system is a plus.

Skills and Attributes

• Strong communication and interpersonal skills.
• A professional and approachable demeanor.
• Excellent organizational abilities with attention to detail.
• The ability to handle multiple tasks and work in a fast-paced environment.
• A commitment to maintaining confidentiality and adhering to healthcare policies.

Why Work at Intercare?

Intercare is more than just a workplace—it’s a community that values diversity, innovation, and teamwork. You’ll join a company that genuinely cares about the well-being of its employees and patients. Working here means being part of a team that strives to create a positive and supportive environment for everyone.

How to Apply

Ready to join the Intercare family? Follow these steps to apply:

1. Visit the Online Application Portal: Click the link below to access the application form.
2. Submit Your Application: Complete the form and upload your CV, along with any relevant qualifications.

Important Dates

The closing date for applications is 17 December 2024. Don’t miss out—submit your application today and take the first step toward an exciting career with Intercare!

Make a Difference Every Day

Working as a Receptionist at Intercare means being part of a team that truly makes a difference. If you’re ready to bring your skills, enthusiasm, and dedication to a role where you can grow and positively impact people’s lives, this is the perfect opportunity for you.

Apply now and start your journey with Intercare today!