Nedbank is Hiring Service Consultants – Join Today!

Looking to kickstart your career or grow in the banking industry? Nedbank South Africa has exciting opportunities for Service Consultants.

If you’re passionate about delivering excellent customer service and want to work with one of the leading banks in South Africa, this role could be your next big step.

Why Join Nedbank?

Nedbank isn’t just about banking—it’s about building strong relationships with clients and helping them embrace the future of digital banking. As a Service Consultant, you’ll play a vital role in shaping their experience by guiding clients through self-service options, handling transactions, and resolving queries.

What You’ll Do as a Service Consultant

Client Engagement

• Assisting clients in downloading and using online banking apps.
• Helping clients with prepaid purchases like data and airtime through self-service platforms.
• Educating clients about the features of self-service and digital banking.
• Building strong, long-lasting client relationships.
• Providing knowledgeable support to ensure customer satisfaction.

Operations

• Handling cash transactions, including deposits, withdrawals, and forex services.
• Replenishing and maintaining ATMs and other banking devices.
• Ensuring cash holdings are balanced and secured.
• Supporting treasury operations and stock control, including cards and foreign exchange.

Risk and Compliance

• Adhering to security protocols to prevent fraud.
• Monitoring safe limits and following authentication processes.

Contributing to Nedbank’s Success

• Supporting digital banking adoption by guiding clients to use self-service channels.
• Achieving service excellence goals while fostering teamwork.
• Acting in the client’s best interest by going the extra mile.

What You Need to Apply

Qualifications

• A diploma is essential.
• A higher certificate in Banking Services (NQF Level 5) is preferred.

Experience

• 1–2 years of experience in retail or banking client services.
• Familiarity with handling cash and resolving customer queries.
• Experience with foreign exchange services is an advantage.

Skills You’ll Need

• Strong customer service skills.
• Problem-solving abilities.
• Relationship management and trust-building expertise.
• Digital and tech-savvy with knowledge of self-service platforms.

Key Competencies

• Building customer loyalty.
• Adapting to change and managing stress.
• Effective collaboration and teamwork.
• Continuous learning to improve service delivery.

What Makes This Role Exciting?

At Nedbank, you’re not just another employee—you’re part of a family that values innovation and service excellence. This role offers opportunities for growth, exposure to the latest in digital banking, and the chance to make a real difference in the lives of clients.

How to Apply

Ready to take the next step? Here’s how you can join the Nedbank team:

1. Visit the Nedbank job portal.
2. Search for Service Consultant opportunities.
3. Submit your application online.

Why Wait?

This is your chance to be part of a team that values innovation, trust, and service excellence. Join Nedbank today and help redefine the future of banking in South Africa. Apply now and take the first step toward a brighter career!