Customer Service Assistant Needed at MyRunway

If you’re passionate about delivering top-notch customer service and love working in a fast-paced environment, then MyRunway has the perfect role for you!

We’re looking for a Customer Experience Assistant to join our team in South Africa and help us provide exceptional service to our valued customers.

Why This Role Is Special

At MyRunway, we put our customers first, always. This role isn’t just about answering queries—it’s about going the extra mile to ensure our customers have memorable and positive experiences. As our Customer Experience Assistant, you’ll be at the forefront, ensuring customer satisfaction and building lasting relationships.

What You’ll Do Every Day

Your day as a Customer Experience Assistant will be filled with exciting challenges like:

• Assisting customers across platforms such as phone and email with professionalism and care.
• Resolving queries quickly and effectively to keep our customers happy.
• Collaborating with internal teams to sort out order issues and improve the overall customer experience.
• Managing administrative tasks and keeping everything running smoothly behind the scenes.

What We’re Looking For

We need someone who thrives on solving problems and delivering excellent service. Here’s what makes a great fit:

• Outstanding verbal and written communication skills.
• Organizational skills and the ability to handle multiple tasks at once.
• Patience and empathy to handle all situations gracefully.
• A proactive attitude, always ready to jump in and take initiative.
• Comfortable working in a fast-paced e-commerce setting.
• A true team player who loves working in a supportive environment.

Your Background and Experience

We’re looking for someone with:

• At least two years of experience in customer service, retail, or hospitality.
• A Matric qualification (essential).
• A diploma or degree is a plus but not required.

If you’ve got the right experience and a can-do attitude, we’d love to hear from you!

Why Join MyRunway?

Working with MyRunway means joining a vibrant, innovative company that values its people. We are committed to transformation and strive to create opportunities for everyone. Our inclusive culture and customer-focused approach make this role rewarding and fulfilling.

Application Process

If this role excites you, we want to hear from you! Please note:

• If you don’t hear back from us within two weeks, it means we’ve moved forward with other candidates.
• We truly value every application and appreciate the time you’ve taken to apply.

Ready to Apply?

Click the button below to start your journey with MyRunway today!

Apply Now