Takealot Group Job Opportunity: Online Shopping Assistant (Flexi Perm)

Takealot.com, South Africa’s leading online retailer, is looking for a talented Online Shopping Assistant to join their dynamic MR D Food team in Cape Town. This is a great opportunity to work in a fast-paced, growing company that values creativity, hard work, and innovation.

If you’re entrepreneurial, solutions-driven, and passionate about delivering excellent customer experiences, this is your chance to kickstart or elevate your career in e-commerce.

Your Responsibilities

As an Online Shopping Assistant, your duties will include:

• Providing timely, accurate, and professional customer service.
• Resolving customer issues by identifying the root cause, offering solutions, and following up to ensure resolution.
• Assisting with order success to reduce food loss and enhance customer experience.
• Communicating with customers via phone and email.
• Using software tools to navigate accounts, research policies, and communicate effective solutions.
• Prioritizing and managing customer inquiries in English via email and calls.
• Liaising with internal departments to solve customer queries.
• Identifying service failures, addressing the root cause, and taking action to prevent recurrence.
• Taking ownership of customer needs and ensuring timely resolutions.

Attributes Required

The ideal candidate should be:

• Customer-obsessed: Focused on delivering a positive customer experience.
• Detail-oriented: Exceptional attention to detail in all tasks.
• A strong communicator: Excellent verbal and written communication skills.
• Solutions-driven: Positive attitude and high energy to solve problems.
• Analytical: Strong critical thinking skills with the ability to use data to make decisions.
• Professional: Comfortable interacting with internal and external clients.
• Logical: Able to approach problems with good judgment for optimal customer outcomes.
• Versatile: Eager to learn and adapt in a fast-paced environment.

Qualifications and Experience

To qualify for this role, you need:

• A Senior Certificate or higher.
• 6–12 months of customer service experience (advantageous).
• Flexibility to work rotational shifts, including weekends, public holidays, and overnight work.

Why Work at Takealot?

Takealot offers a collaborative, fun, and fast-paced environment where employees:

• Take ownership of their tasks and work as a team to create solutions.
• Enjoy a workplace that values creativity, innovation, and direct feedback.
• Thrive in a culture that is high on output and low on ego.
• Love what they do while contributing to Africa’s leading e-commerce company.

What Takealot Looks For in an Employee

Takealot seeks individuals with an Extraordinary Mind, someone who:

• Is forthright, respectful, and collaborative.
• Combines analytical thinking with execution.
• Thrives under change and constantly looks for better solutions.
• Challenges the status quo with curiosity and innovation.
• Has integrity, is hardworking, and takes ownership like a business owner.
• Is passionate about delivering world-class customer experiences in the e-commerce industry.

If this sounds like you, Takealot is eager to have you on board!

How to Apply

Take the first step towards joining South Africa’s top e-commerce company by applying online.

• Click here to apply: Apply Online